Travel Time Refund Policy:

·         Cancellation Deadlines and Fees:

·         Your entitlement to a refund for cancelled bookings is subject to the relevant supplier’s terms and conditions. 

·         If you are entitled to a refund, then subject to the supplier’s terms and conditions, we will arrange for it to be supplied to us on your behalf, unless we explicitly agree with you otherwise.

·         If we are managing or arranging a refund for a cancelled booking on your behalf, it will not be paid to you until the supplier provides the refund to us, and we will not be liable for any delay on the part of the supplier. Be aware that typically airlines will take between 60-90 days to process a refund. 

·         Please note that if we are entitled to a service fee for placing a booking, we will remain entitled to this fee if you cancel the booking or the Supplier fails to provide you with the product for any reason (other than our default), including in an event of Force Majeure. We will be entitled to deduct our service fee from any refund we receive on your behalf before remitting the balance to you. Our agency fee and charges are R450.00 excluding VAT per ticket (air ticket only).

·         Refund Methods:

Refunds will be processed via original form of payment. 

·         Special Circumstances:

In case of flight cancellations by the airline or force majeure events (e.g., natural disasters, technical faults), the airline will decide to process refunds or rebook your flight for another date with any other airline. Travel Time is not liable.   

·         Non-refundable Items:

Some bookings are non-refundable (e.g., certain airline tickets and hotel reservations). For some flights, the ticket must be reissued before the original departure time if the passenger is unable to travel. If the customer does not reissue the ticket and has already paid for it, the customer will lose the full amount.

 

 

 

 

 

·         Booking Modifications fee:

·         A fee of R460.00 per car and R460 per accommodation reservation will be applicable.

·          Refunds: GDS refunds will be R460-00 per refund excluding VAT.

·          All car and accommodation bookings need to be settled directly. No bill backs.

·          No credit facilities will be granted.

·         The Travel Desk will assist. Assistance after 17:00 and during weekends/public       holidays will be at a cost of R850-00 excluding VAT, per transaction.

·         Contact Information:

If you have any questions about refunds and rebooking, you can contact us:

• By email: travel@traveltime.biz
• By visiting this page on our website: https:traveltime.biz/contact
• By phone number: +27 11 249 9589
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·         Compliance with Regulations:

Ensure the policy complies with relevant consumer protection laws and regulations, including any cooling-off periods. 

 

 

 

 

 

 

 

 

 

 

 

 

Example Policy Snippets:

·         Cancellations:

“Cancellations must be made in writing via email or letter. For flights, cancellations must be made at least 24 hours before departure.” 

·         Fees:

“Airlines may charge cancellation fees on top of R460 fees charged by Travel Time Pty ltd.” 

·         Force Majeure:

“In the event of unforeseen circumstances (e.g., natural disasters, pandemics), Travel Time Pty ltd will work with airlines and hotels to minimize customer losses and offer alternative solutions.” 

·         Non-refundable Items:

“Hotel reservations made with non-refundable rates are not eligible for refunds.” 

 

 

Important Considerations:

Clarity and Transparency

Credit card payments are accepted with a 3% commission payable by customer

No credit facilities will be granted.

DEPOSITS AND PAYMENTS
You will be required to pay a deposit (or deposits) when booking. The deposit amount varies depending on the product booked and lead time to travel. In some instances, full payment is required at the time of booking and your Consultant will advise the deposit amount at the time of booking. All deposits are non-refundable for changes of mind or cancellations by you (subject to your rights under the South African Consumer Law). Once a deposit has been collected, final payment is required no later than six weeks prior to departure. Failure to make payment by the due date may result in your booking being cancelled and deposits being forfeited.

Payments made by direct deposit may take up to two business days to process. If you are paying by this method, you will need to make the payment at least two business days prior to the final due date. You must notify your Consultant of your payment once it has been made.